FAQ
How does Tea Lovers Café subscription work?
Shortly after signing up for the Tea Lovers Café subscription box, you will receive a package straight to your door! The Tea Lovers Café subscription box is mailed out on the 10th of each month. Your subscription will be for the duration in for which you choose when you subscribed – 3, 6, or 12-months. Once your subscription term has ended, we welcome you to re-subscribe to continue your tea sampling journey.
All monthly boxes are shipped at the same time – on the 10th of the month. All orders must be placed by the 25th of each month to receive the next month box (unless we have extras). If you subscribe after the 25th and want the current month box, contact us and we will let you know if there are any left to ship. Otherwise, you subscription will start the following (Example: Order May 25 – received subscription in June) the month.
What’s Inside Your Box?
What is in your box is according to the curator subscription box you choose.
3 and 6-month subscription boxes includes three pouches of premium loose-leaf tea (yielding 15-cups of tea – 30+ if re-steep), tea treats, motivational note card, and steeping instructions.
12-month subscription box, your first box will include your 25oz infused tea pot, your first of Everybody Needs A Little TLC (Series 1) book, and your two pouches of loose-leaf tea package. Note: You will get a book every 4-months.
How does billing work?
There is no monthly billing. When you subscribe you will pay for subscription selection at that time.
Is there a contract?
No.
Once you received your last subscription box, your subscription has ended. If you have enjoyed the sampling journey, we would love for you to re-subscribe.
How does shipping work?
For subscription boxes, shipping is included in the subscription price.
We currently only ship to the US.
All monthly boxes are shipped at the same time – on the 10th of the month.
All orders must be placed by the 25th of each month to receive the next month box (unless we have extras). If you subscribe after the 25th and want the current month box, contact us and we will let you know if there are any left to ship. Otherwise, your subscription will start the following month (Example: Order May 25 – received subscription box in June).
How can I cancel my subscription or receive a refund?
If you ever need to put your subscription on pause, or cancel your subscription, you can at any time by signing into your account on the portal at www.tealoverscafe.com and use the password you created when you subscribed to cancel your subscription. To receive a refund, you must request one before your package has shipped. Unfortunately, we are unable to provide refunds for packages that have shipped. You may receive a refund for an order any time before shipment, which is the 10th of the month. If you are ever dissatisfied, we will do our best to make your experience spectacular, please do reach out!)
Can I give this as a gift?
Of course, we would love that! You can add a subscription to your cart or make this a one-time purchase. When you purchase a subscription as a gift, be sure that you correctly enter your billing address but THEIR shipping address.
You can also send a special note to the person you are gifting.
How can I contact you?
You can contact us anytime at info@tawawn.com. We pride ourselves on excellent customer service and you will receive a reply within 2-3 business day(s).
Disclaimer: All information presented on our site, social media, and products have not been evaluated by the FDA and are solely for educational purposes. Not intended to diagnose, treat, or cure any illness. Please contact your physician or health care provider before using any new herbal product and immediately discontinue use, should you experience any negative side effects.
Tea Lover Café assumes no liability for any injury, illness or adverse effects caused by the misuse and/or use of the information or products presented through our material.